• Customer service is available Monday–Friday, 9:00 AM – 5:00 PM EST.
• All orders must be submitted via email (no phone orders accepted).
• Please indicate if your order was previously sent; the factory is not responsible for duplicate orders.
• Order acknowledgments will be sent for each purchase order and must be signed and returned prior to the ship date.

• All first-time orders require prepayment.
• Orders over $1,000 paid by credit card are subject to a 4% processing fee.

• Minimum order value: $100 of product.

• Production times vary by product and are noted on each product page.
• A complete purchase order and artwork approval are required before production begins.

• All cancellations or changes must be submitted in writing.
• Cancellations must be made well in advance of the scheduled ship date; work already completed may be invoiced.
• Any change may delay the original ship date.
• If adding to an already produced (but not yet shipped) order, a new purchase order is required. Additional pieces will be scheduled separately at current pricing.

• The factory reserves the right to ship within 5% of the original order quantity.
• Overruns ship to the same address as the order; for drop shipments, overruns ship to the billing address unless otherwise specified.

• Claims must be made within 10 days of receipt of merchandise.
• Returns require prior approval and a Return Authorization Number from customer service.
• All claims for goods damaged in transit must be filed with the carrier.

• EQP minus 10% with a reduced setup charge (varies by item). Terms and conditions apply. Not combinable with other promotional offers or discounts.

• Orders ship according to instructions on the purchase order. If not specified, we will ship at our discretion.
• The factory is not responsible for courier delays, natural disasters, or events beyond our reasonable control.
• Title to merchandise passes to the buyer at the time of shipment.
• Claims for loss or damage must be filed with the carrier; retain all materials for carrier inspection.
• UPS/FedEx may bill the factory for address corrections; these charges will be invoiced to the customer.
• Even with a third-party shipper number, address correction charges are billed back to the factory and invoiced separately to the customer.
• All perishable items returned due to inadequate addresses will be destroyed; non-perishables will be donated.

• $2.50 (V) per location for drop shipping individual gifts. Addresses must be submitted using our factory Excel template; otherwise, $3.00 (V) per location applies.
• $12.50 (V) per location for split shipments (bulk quantities to multiple locations).
• Shipping charges and mailer boxes are additional and billed separately.

• Canada: $2.50 (V) per address (drop or bulk).
• All other international: $20 (V) per address (drop or bulk).
• We cannot ship to: Mexico, Brazil, Norway, Nigeria, Bahamas.
• The receiver is responsible for all taxes, duties, and miscellaneous charges.
• Declared value defaults to catalog pricing unless otherwise requested.
• The factory is not responsible for customs or freight delays beyond our control.

• $2.00 (V) for a standard non-custom individual mailer (insertion included).
• Deduct $0.20 (V) for flat mailers.
• Mailers are bulk packed into a master carton unless drop shipping is requested (additional fees apply).
• Custom printed mailers available; inquire for details.

• $0.25 (V) per piece if you supply identical gift cards.
• $2.50 (V) per piece to match a specific card to a corresponding package.
• Factory-made gift cards: $1.25 (V) per piece plus a $60 (V) setup (minimum 25 pieces).
• Standard size: 5" W × 3" H.

• If outside temperature exceeds 70°F, shipping coolers may be required for chocolate and other meltable items.
• Standard shipments: $15 (V) per cooler, per carton.
• Drop shipments: $5 (V) per cooler, per location.
• Pricing may vary based on item size; contact the factory for a quote.

• Sample orders totaling less than $15 are billed at no charge, but we require your UPS or FedEx shipper number for freight.

• $5 (V) per artwork; $5 (V) per artwork proof.
• Submit artwork via email with the purchase order number in the subject line.
• Vector formats: .EPS, .AI, .PDF (Adobe Illustrator CS5 for PC or CorelDraw X4 for PC). Fonts must be converted to outlines/curves.
• Raster art: 300 DPI or higher at actual size (for 4-color process artwork only).
• Templates and image requests available on our website or via email.

• Initial orders: setup charge as listed under each item’s specifications.
• Reorders: billed at ½ of the initial setup charge.
• Artwork is kept on file for 1 year.

• Available on direct imprint orders only.
• $40 (V) per PMS match.
• Stock colors may be exact matches at no additional charge when available.
• Due to varying surfaces and imprint methods, colors may appear differently.

• We reserve the right to use all products in our advertising and displays unless otherwise notified in writing at the time of order.

• Prices are subject to change. Website pricing supersedes catalog pricing.
• The factory cannot guarantee continuity of exact shade, color, size, weight, texture, or construction of finished goods.
• If a product is unavailable at the time of shipment, a product of equal or greater value may be substituted.